In the course of this article, you will learn how to fix the “Sorry, we cannot create your account with the given information” error on ChatGPT. This error message often means there is an issue with your email, phone number, or network connection. To fix it, try using a different email address from a major provider like Gmail. You should also try signing up with a different phone number. Disabling your VPN and switching from Wi-Fi to your mobile data can also solve the problem.
There is more to understand about why this error occurs. Keep reading for a full breakdown of each solution. We will guide you through simple, step-by-step instructions. This will help you create your ChatGPT account successfully.
Understanding the “Given Information” Error
When you see the message “Sorry, we cannot create your account with the given information,” ChatGPT is telling you that some detail you provided has raised a red flag. This is a general error that can point to several different issues. The system might have a problem with your email provider. It could be that your phone number has been used before or is from an unsupported service. Your internet connection could also be the cause if it seems suspicious to OpenAI’s security systems. The goal is to identify which piece of information is causing the block. Then you can change it and try again. Think of it as a puzzle where you need to find the one piece that does not fit.
Initial Troubleshooting Steps
Before diving into more specific fixes, let’s cover some basic checks. These simple actions can sometimes resolve the error without much effort. They are a good starting point for anyone facing this issue.
First, double-check all the information you entered. A small typo in your email address or phone number can cause the process to fail. Make sure everything is spelled correctly and is in the right format. It is a simple step, but one that is easy to overlook when you are in a hurry.
Next, try clearing your browser’s cache and cookies. Old data stored in your browser can sometimes interfere with new signup attempts. Go into your browser’s settings, find the privacy or history section, and choose to clear Browse data. Be sure to select cookies and cached images and files. After you have done this, close your browser and open it again. This gives you a clean slate for your next attempt.
How to Fix “Sorry, we cannot create your account with the given information” on ChatGPT
If the initial steps did not work, it is time to try more targeted solutions. These methods address the most common reasons for this specific error message. Follow each one carefully.
1. Use a Different Email Address
The email you are using might be the problem. OpenAI might have blocked certain email providers that are common sources of spam. Emails from less-known or temporary email services are often rejected. The system may also flag an email address if it has been associated with too many failed signup attempts.
The best solution is to use an email from a large, reputable provider.
- Use an existing email from Gmail, Outlook, or Yahoo.
- If you do not have one, create a new Gmail account. It is free and quick.
- Go back to the ChatGPT signup page.
- Enter the new or different email address and continue the process.
This is often the most effective fix. A trusted email provider is less likely to be flagged by OpenAI’s security checks.
2. Use a Different Phone Number
ChatGPT requires a phone number for verification. This helps them confirm you are a real person. If the system rejects your information, your phone number could be the cause. It might be a VoIP (Voice over Internet Protocol) number, which is often not accepted. It could also be a number that has been used to create another OpenAI account.
Try using a different mobile number.
- Ask a friend or family member if you can use their number for verification.
- Make sure it is a real mobile number, not a virtual one.
- Enter this new number when prompted during the signup process.
- You will need access to that phone to receive the verification code.
This step helps rule out any issues with your original phone number.
3. Disable Your VPN or Proxy
Using a VPN or proxy service can hide your true location and IP address. While this is useful for privacy, it can cause problems with services like ChatGPT. OpenAI’s systems might see the VPN traffic as suspicious. This can lead to your signup attempt being blocked.
Turn off your VPN before you try to create an account.
- Open your VPN software.
- Disconnect from the server.
- Completely shut down the VPN application.
- Try the ChatGPT signup process again.
A direct, unfiltered internet connection is more likely to be trusted by the system.
4. Switch Your Network Connection
Just like with a VPN, your regular Wi-Fi network could have a flagged IP address. This is common on public networks like in cafes, schools, or airports. Your home network can even be flagged if the IP address was previously used for suspicious activity.
A simple way to get a new IP address is to use your phone’s mobile data.
- Turn off Wi-Fi on your smartphone.
- Enable your mobile data connection.
- Open a browser on your phone and go to the ChatGPT signup page.
- Fill in your information and try to create the account.
Once the account is made, you can usually switch back to your Wi-Fi to use the service.
Frequently Asked Questions (FAQs)
Q1: Why does ChatGPT need my phone number? A: ChatGPT uses phone number verification to ensure users are real people and not bots. It is a security measure to prevent abuse of the service and helps in maintaining a safe platform for all users.
Q2: I don’t have another phone number to use. What can I do? A: If you cannot access another phone number, your options are limited. You could try reaching out to OpenAI support to explain your situation, but there is no guarantee they can make an exception.
Q3: Can I use an online temporary phone number service? A: No, these services are almost always blocked. OpenAI’s system can detect and reject these virtual or temporary numbers. You must use a genuine mobile phone number.
Q4: I tried all the steps and it still does not work. What now? A: If you have exhausted all these options, the last step is to contact OpenAI’s support team. Go to their official help center and submit a ticket. Describe the error and detail all the troubleshooting steps you have already taken.
Q5: Could my country be the reason for the error? A: Yes, it is possible. While this error message usually points to your specific information, OpenAI services are not available in every country. Check their list of supported countries to ensure yours is on it.
Conclusion
The “Sorry, we cannot create your account with the given information” error on ChatGPT can stop you in your tracks. However, the problem is almost always solvable. By carefully checking your information and trying a few key strategies, you can overcome this hurdle. Using a different email and phone number are the most successful fixes.
